Customer Impact: ThreatSeeker Cloud customers in EU and US regions may experience 500 internal server error intermittently.
Description: Performance has stabilised and we are noticing recovery of services across US regions as well. Our team continues to closely monitor the stability of services.
Next update time: 09:30 AM UTC
Posted Sep 09, 2024 - 08:46 UTC
Identified
Customer Impact: ThreatSeeker Cloud customers in EU and US regions may experience 500 internal server error intermittently.
Description: We have started to observe recovery of services in the EU region, and we could see that the error rates have normalised. Our teams continue to work on recovering services in the US regions.
Next update time: 09:30 AM UTC
Posted Sep 09, 2024 - 08:36 UTC
Investigating
Customer Impact: ThreatSeeker Cloud customers in EU and US regions may experience 500 internal server error intermittently.
Description: We are currently experiencing degraded performance with our ThreatSeeker Cloud services. We are investigating the problem and will provide further update as we make progress.
Next update time: 09:00 AM UTC
Posted Sep 09, 2024 - 08:15 UTC
This incident affected: Data Centers and PoP (N. Virginia (us-east-1), Ohio (us-east-2), Paris (eu-west-3), Frankfurt (eu-central-1)) and Supporting Service (Threatseeker Cloud).