Impact: Customers using RBI services in Singapore and Sydney regions may have received intermittent errors while browsing via RBI.
Customers in Singapore region may have experienced impact starting 12:36 AM UTC until 03:16 AM UTC. Customers in Sydney region may have experienced impact in the below timeframes: 12:35 - 12:40 AM UTC 12:45 - 01:00 AM UTC 01:10 - 06:20 AM UTC 01:25 - 01:50 AM UTC 01:55 - 02:00 AM UTC 02:25 - 03:15 AM UTC
Description: We have re-routed traffic from impacted regions (Singapore and Sydney) to ensure continuity of services, while our team continues to troubleshoot the root cause and we will provide further updates as we make progress.
Next update time: 01:30 PM UTC
Posted Sep 10, 2024 - 06:45 UTC
Update
Impact: Customers using RBI services in Singapore and Sydney regions may have received intermittent errors while browsing via RBI.
Customers in Singapore region may have experienced impact starting 12:36 AM UTC until 03:16 AM UTC. Customers in Sydney region may have experienced impact in the below timeframes: 12:35 - 12:40 AM UTC 12:45 - 01:00 AM UTC 01:10 - 06:20 AM UTC 01:25 - 01:50 AM UTC 01:55 - 02:00 AM UTC 02:25 - 03:15 AM UTC
Description: We have re-routed traffic from impacted regions (Singapore and Sydney) to ensure continuity of services, while our team continues to troubleshoot the root cause.
Next update time: 04:30 AM UTC
Posted Sep 10, 2024 - 03:48 UTC
Identified
Customer Impact: Customers in Sydney and Singapore may have difficulty accessing RBI services.
Description: We have started to observe recovery of services in the Sydney region, and we could see that the error rates have normalised. Our teams continue to work on recovering services in the Singapore regions.
Next update time: 02:30 AM UTC
Posted Sep 10, 2024 - 02:00 UTC
Investigating
Customer Impact: Customers in Sydney and Singapore may have difficulty accessing RBI services.
Description: We are currently experiencing a problem with RBI service in Sydney and Singapore Region . Some customers are unable to access RBI Services. We are investigating the issue and will provide more updates as we make progress.
Next update time: 02:00 AM UTC
Posted Sep 10, 2024 - 01:34 UTC
This incident affected: Services (Remote Browser Isolation) and Data Centers and PoP (Singapore (ap-southeast-1), Sydney (ap-southeast-2)).